Journal of Advances in Developmental Research

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Field Service Automation Enhancing Efficiency and Troubleshooting (A Comprehensive White Paper)

Author(s) Ashok Kumar Kalyanam
Country United States
Abstract Field Service Automation is remodeling efficiency and effectiveness in service delivery through automating routine troubleshooting tasks, thereby smoothing the workflow for complex problem resolution. This whitepaper explores the critical role FSA plays in enhancing the level of operational efficiency by integrating advanced algorithms that predict and diagnose potential issues, updating validation checklists with frequent problems, and reducing the burden on Level 1 (L1) support teams. By bypassing L1 for automated resolutions and presenting comprehensive diagnostic details to L2 support, FSA reduces downtime and ensures accuracy in incident tracking. Incident tickets can be automatically created for issues that are not resolved, and these are filled with information from support and diagnostic data. This innovative approach helps in simplifying the process of troubleshooting and optimizes the use of resources by enhancing collaboration between automated systems and human expertise in making field service smarter.
Keywords Automation of Field Service, Algorithms for Troubleshooting, Smarter L1 and L2 Supports, Incident Ticketing, Diagnostic Insights, Validation Checklists, Operational Efficiency, Automated Systems for Troubleshooting, Optimization of Service Delivery.
Published In Volume 14, Issue 1, January-June 2023
Published On 2023-01-09
Cite This Field Service Automation Enhancing Efficiency and Troubleshooting (A Comprehensive White Paper) - Ashok Kumar Kalyanam - IJAIDR Volume 14, Issue 1, January-June 2023. DOI 10.5281/zenodo.14551878
DOI https://doi.org/10.5281/zenodo.14551878
Short DOI https://doi.org/g8wtgw
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