The Impact of Microservices on Customer Experience in Airline Systems

Author(s)	Hemanth Kumar
Country	United States
Abstract	The airline industry relies heavily on digital transformation to enhance customer experience and operational efficiency. The adoption of microservices architecture has emerged as a crucial factor in modernizing airline systems, enabling scalability, flexibility, and real-time responsiveness. This paper examines how microservices impact customer experience in airline operations by improving booking processes, flight management, customer support, and overall system reliability. Through case studies and industry analysis, we explore the benefits, challenges, and best practices associated with implementing microservices in airline systems. The findings suggest that while microservices architecture significantly enhances customer experience through reduced downtime, personalized services, and improved system efficiency, challenges such as integration complexities and security vulnerabilities must be carefully managed.
Keywords	Microservices Architecture, Airline Systems, Customer Experience, Digital Transformation, Scalability, Personalization
Field	Engineering
Published In	Volume 15, Issue 2, July-December 2024
Published On	2024-11-05
Cite This	The Impact of Microservices on Customer Experience in Airline Systems - Hemanth Kumar - IJAIDR Volume 15, Issue 2, July-December 2024. DOI 10.5281/zenodo.14851279
DOI	https://doi.org/10.5281/zenodo.14851279
Short DOI	https://doi.org/g84qjh

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